Privacy policy
Fertspec Limited trading as BioFert
Effective Date: 1st August 2025
Welcome to BioFert. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.
1. Who We Are
Fertspec Limited, trading as BioFert (formerly Pacific BioFert), is a New Zealand-owned company that produces and supplies natural, sustainable fertilisers.
Our registered business address is:
121 Whangarata Road, Tuakau 2121, New Zealand
For any privacy-related queries, you can contact us at:
Email: admin@biofert.co.nz
Phone: 09 233 6491
2. What Information We Collect
We collect the following types of personal information when you interact with us:
a. Information You Provide Directly
- Your name
- Email address
- Phone number
- Shipping and billing addresses
- Payment details (processed securely via third-party payment providers)
- Account details if you create one on our site
- Any communications or messages you send to us
b. Information We Collect Automatically
- IP address
- Browser type and version
- Device type
- Pages you visit on our website
- Referring websites
- Purchase history
This information helps us improve your shopping experience and protect our systems from fraud and misuse.
3. How We Use Your Information
We use your information to:
- Fulfil and manage orders
- Process payments securely
- Communicate order updates and respond to inquiries
- Improve our website and customer service
- Send you promotional emails (with your consent)
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties who help us operate our business, such as:
- Payment gateways (e.g., Stripe, PayPal)
- Shipping and logistics partners
- IT and website service providers
- Marketing and email newsletter platforms (e.g., Mailchimp, Meta, Google)
These partners are required to protect your information and use it only for the services we’ve contracted them for.
5. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Track site performance
- Offer relevant advertisements (e.g., via Facebook Pixel or Google Ads)
You can manage or disable cookies via your browser settings.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request corrections to that information
- Withdraw consent for marketing communications
- Request deletion of your personal data (subject to legal and operational requirements)
To exercise these rights, please contact us at:
Email: admin@biofert.co.nz
Phone: 09 233 6491
7. Data Storage and Security
We store your data on secure servers and take reasonable precautions to protect it against loss, theft, unauthorised access, or disclosure. Payment information is processed through secure, PCI-compliant third-party systems.
8. International Transfers
If we work with overseas service providers (e.g., cloud storage or marketing platforms), we ensure that your data is protected to the same standards required under NZ privacy law.
9. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review it regularly.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us at:
Fertspec Limited trading as BioFert
121 Whangarata Road
Tuakau 2121
New Zealand
Email: admin@biofert.co.nz
Phone: 09 233 6491